Ken Jackowitz

Ken Jackowitz is Bank of America's Cross Channel Growth Strategies executive, leading sales integration and growth strategies across consumer banking center channels, technologies, and products. His team is developing the next-generation servicing process—The Interactive Customer Experience—that moves from product-centric selling to collaborative, relationship-based solutions. As executive-in-residence at the Center for Future Banking, he is exploring research on new ways to provide an interactive customer experience through new visual enhancements and customer identification technology. In addition, he is investigating customized interactions by iris/identity, and emotion and intention recognition. From 2005-2007, Jackowitz was the Service Delivery Executive responsible for all selling technology platforms for the 6,000+ banking center locations.

Prior to joining the Bank, Jackowitz was executive vice president and chief customer officer for NetByTel, a provider of voice self-service solutions for enterprise-sized clients and outsourced call-center partners. He also held senior leadership positions related to stores, catalog, e-commerce, and business systems for Office Depot, Inc. Key accomplishments include architecting the business strategies for the store portal, vendor extranet, 3-D furniture solutions, Web-based customer service, Web-enabling call centers, CRM, and voice self-service.

Jackowitz holds a bachelor's of science degree in marketing/management from Bentley College.